Customer Success Manager

About this role

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Skills you'll use

What you'll do

• Customer Support: Provide prompt and effective support to customers through email and support chat.
• Product Knowledge: Maintain a deep understanding of company products and services to assist customers effectively and provide appropriate solutions.
• Collaboration: Work closely with other departments (Sales, Product, and Engineering) to address customer concerns and provide seamless support.
• Issue Resolution: Troubleshoot and resolve customer issues, concerns, or technical problems with empathy and professionalism.
• Escalation Management: Identify complex issues and escalate them to the appropriate department or higher-level support while ensuring the customer is kept informed.
• Customer Feedback: Gather customer feedback and provide insights to the team to help improve products, services, and overall customer experience.

Who can apply

• Education: Bachelor’s or Master’s degree in Finance, Applied Statistics & Analytics, Economics, or a related field from a reputable institution. A minimum GPA of 8.0/10 (or equivalent) is required.
• Experience: 3-8 years of experience in customer support, client services, or a similar role within financial services, financial technology, or institutional investing. Experience working with hedge funds, asset managers, or institutional clients is highly preferred.
• Technical & Analytical Skills: Strong problem-solving and troubleshooting abilities to diagnose and resolve complex client issues efficiently.
• Industry Knowledge: Familiarity with financial markets, investment analytics, and risk management tools is a strong advantage.
• Communication: Ability to engage with senior-level clients in a professional and solution-oriented manner.
• A dynamic, fast-paced startup environment.
• Competitive compensation & growth opportunities.
• Opportunity to collaborate with a talented engineering team.

Perks & benefits

About Arcana Analytics

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