ERP Shaw

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Skills you'll use

What you'll do

• Resolve customer issues and upsell;
• Identify and relate with various customer needs and scenarios;
• Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;
• Remain updated in client and industry led processes, technology applications, utilities, and products;
• Utilize various client based tools and applications for customer management and servicing;
• Transfer customers to appropriate departments when required;
• Conduct data entry, documentation, and case management;
• Work and partner with others within a team-based environment; and
• Achieve and maintain required metrics and goals.
• KEY RESPONSIBILITIES:

Who can apply

• Achieve and maintain required metrics and goals.
• Resolve customer issues and upsell;
• Identify and relate with various customer needs and scenarios;
• Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;
• Remain updated in client and industry led processes, technology applications, utilities, and products;
• Utilize various client based tools and applications for customer management and servicing;
• Transfer customers to appropriate departments when required;
• Conduct data entry, documentation, and case management;

About Sutherland

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