ERP - TAGUIG

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Skills you'll use

What you'll do

• Upholds the Disney brand, champions fan loyalty, and the Guest experience. 
• Delivers exceptional Guest Service, to achieve required customer satisfaction targets. 
• Responds and resolves Guest queries efficiently, in a timely manner. 
• Maintains up to date knowledge of products and updates to the product. 
• Adheres to and follows any Disney processes to resolve Guest queries. 
• Ensures that any or all relevant Guest information, and detail of query, is recorded accurately and timely in the CRM. 
• Takes ownership of queries or complaints raised by Guests, to resolve their concerns. 
• Maintains a clear and consistent tone of voice that reflects the Disney brand in line with quality and language guidelines. 

Who can apply

• Highlights any potential contact drivers and shares learnings gathered with Disney GX team. 
• Demonstrates a full understanding of the business processes, procedures, and relevant product knowledge and systems so that accurate information is provided to the Guest at all times. "            
• Has good written and spoken communication skills
• Is confident in decision making, in line with business processes supplied
• Has basic computer skills, typing/keyboard skills and experience in navigating across different IT systems
• Prefer experience working in customer service or contact center
• Has experience working in a fast-paced environment, with changing business priorities. 
• Has completed High School level or K-12

About Sutherland

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