Payment Operations Specialist - Global Processing

About this role

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Skills you'll use

What you'll do

• Maintaining consistent and high-level execution of daily tasks related to payment processing;
• Supporting your team by reaching your role set SLAs and KPIs which in turn contribute to the team by meeting team's main performance metrics and SLAs;
• Detecting and escalating domain-related problems and complex issues to Regional Payment Operations teams, ensuring timely and relevant communication with stakeholders;
• Following operational procedures and keeping track of critical updates.
• You’re accurate and pay attention to detail;
• You’re meticulous and precise in your task execution;
• You’re SLA driven and are motivated to hit team and personal metrics;
• You place customers first and you make no compromise on this;

Who can apply

• You’re a clear and honest communicator and able to articulate potential improvements;
• You're curious, adaptable, and continuously looking for ways to improve how you work, including through the thoughtful use of AI-powered tools.
• You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued;
• You’re proactive and collaborative;
• You’re flexible with your working hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays.

About Wise

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