Banking Operations Manager

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Skills you'll use

What you'll do

• Own operational relationships with key global banking partners, including regular performance reviews, escalations and action follow-up.
• Drive partner performance by monitoring speed, reliability, incidents, service level agreement (SLA) gaps, risk signals, fees and avoidable operational costs.
• Translate complex internal problems into partner improvement plans, making sure issues have owners, next steps, timelines, escalation paths and expected outcomes.
• Hold partner banks accountable for operational commitments, including SLA performance, incident resolution, responsiveness and long-term fixes.
• Support incident and post-incident corrective action follow-through for issues caused by or involving partner banks, making sure root causes are understood and repeated problems are addressed.
• Build operational visibility across Wise by improving shared partner records, documentation and reporting around partner performance and relationship management.
• Work with Banking, Finance, Legal, risk and controls, and banking governance teams on partner fees, losses, contract/SLA discussions, controls and regulatory expectations.
• Help regional and internal teams work more effectively with banking partners by sharing context, best practices and clear operating routines.

Who can apply

• You are placed in Hyderabad , and have a  right to work in India
• You have  5+ years of experience  in  banking operations, payment operations, partner/vendor management, risk management, operational excellence  or a similar field.
• You understand  payment operations  and  banking partner relationships.
• You are  highly data-driven : you can investigate issues, form a clear hypothesis, size the impact and build an evidence-based case for action.
• You are strong at  stakeholder management  and can  influence  internal teams and external partners  without direct authority .
• You are comfortable having  difficult conversations  and holding partners or internal teams accountable in a clear, constructive way.
• You can  operate in ambiguity , prioritise across a broad portfolio and move work forward without waiting for perfect instructions.
• You communicate  clearly and concisely , especially when translating complex operational issues for different audiences.

About Wise

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