Workforce Management Lead

About this role

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Skills you'll use

What you'll do

• A. Team Leadership & Capability Development
• Lead and develop Scheduling and Intraday WFM Specialists.
• Define clear accountability boundaries across tactical and real-time scopes.
• Elevate analytical maturity beyond administrative execution.
• Coach team members in Scenario modelling, Workforce risk quantification, Structured incident response
• Build succession strength and capability depth.
• Foster a culture of data-driven decision-making and ownership.
• B. Tactical Planning & Schedule Governance (0–30 Day Horizon)
• Own end-to-end schedule publication governance.
• Ensure schedules reflect approved capacity plans, are interval-accurate and structurally optimised, comply with labour and contractual obligations

Who can apply

• Oversee scenario testing and trade-off validation prior to release.
• Balance service protection with cost efficiency and schedule stability.
• Approve short-term workforce interventions (OT, VTO, temporary uplift).
• Identify systemic schedule weaknesses before operational impact.
• Lead weekly tactical workforce performance reviews.
• Identify structural and emerging risks across 1–3 week horizon.
• Drive proactive adjustments to reduce intraday volatility.
• Align closely with Forecasting and Capacity Planning on emerging shifts.

About Wise

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