Senior Account Manager (EX Top Tier - North America)

About this role

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Skills you'll use

What you'll do

• You’ll become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customers
• Drive expansion through upsell and cross-sell to meet or exceed revenue targets
• Professionally manage relationships with a portfolio of assigned accounts
• Demonstrating / selling value to key stakeholders within the accounts with Customer Success Plans and strategies
• Build a plan to maximize revenue, and customer satisfaction within your accounts
• Gain a thorough understanding of assigned client’s needs, objectives, and processes to
• ensure that they successfully adopt and deploy Freshworks suite of products
• Create & articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely Implementations, Billing, Support, deals teams etc.
• Experience selling to VP or C level executives in companies
• 4-8 years of overall experience in sales. 2+ years of SAAS sales experience/solution based selling experience (ITSM selling preferred) 

Who can apply

• 4-8 years of overall experience in sales. 2+ years of SAAS sales experience/solution based selling experience (ITSM selling preferred) 
• Experience in driving expanded usage in existing customers
• Track record of success selling into Mid Market and Enterprise companies preferably for US customer base
• Experience managing and closing complex sales-cycles using solution selling techniques
• Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills.
• Proven track record of consistent account growth and quota achievement
• Thorough understanding/experience in related technology in the CRM/EX/CX space
• Experience with account portfolio planning, management, and prioritization

About Freshworks

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