Manager - Frontline Capability Development

About this role

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Skills you'll use

What you'll do

• Onboarding & Bootcamps
• Design and deliver structured Sales and Ops Bootcamps (immersive programs) for new  hires, covering product knowledge, sales and ops processes, systems, and restaurant and operations success practices.
• Develop role-specific onboarding journeys integrating classroom, simulations, and digital modules .
• Ensure time-to-productivity metrics for new hires are accelerated through bootcamps.
• On-the-Job Training (OJT)
• Design and execute OJT plans for new hires, including call shadowing, joint field visits, and real-play exercises.
• Partner with new joiners to ensure structured feedback loops and coaching checkpoints during the first 60 days.
• Monitor OJT outcomes using clear productivity metrics (e.g., NPS, conversion ratios, incentives).
• Ongoing Sales Capability Building
• Run periodic refresher sessions, workshops, and role-play simulations for existing teams.

Who can apply

• Ongoing Sales Capability Building
• Run periodic refresher sessions, workshops, and role-play simulations for existing teams.
• Run periodic assessments on sales products and processes and identify cohort level capability gaps and fix through training
• Curate advanced modules on consultative selling, objection handling, partner engagement, and upselling.
• Introduce gamified learning formats and learning contests to sustain motivation.
• Coaching & Train-the-Trainer
• Provide individual and team coaching through field visits, led observation and constructive feedback.
• Build internal capability by equipping internal SMEs as Frontline coaches and Breakout mentors through train-the-trainer programs.

About SWIGGY

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