One97 Communications Limited

Customer Success Associate

Job · Full-timeIn OfficeDelhiEntry Level (0–2 years)1 openingImmediate / Rolling

About this role

Join One97 Communications Limited in Delhi as a Customer Success Associate — a full-time role built for freshers and early-career talent. You will spend your time supporting customers and success metrics, learn directly from experienced professionals, and contribute to work that matters from day…

Skills you'll use

CommunicationCRMProblem SolvingAdvanced ExcelCustomer SupportOnboardingRelationship ManagementEmpathyReportingTime Management

What you'll do

Support customer onboarding and journeys
Respond to queries and resolve issues
Maintain customer records in the CRM
Track satisfaction and success metrics
Coordinate with internal teams
Document work clearly and act on feedback

Who can apply

A relevant degree/diploma (freshers / 0–2 years welcome)
Foundational knowledge of Communication, CRM, Problem Solving, Advanced Excel
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Delhi / New Delhi

Perks & benefits

Competitive salary and performance incentivesStructured onboarding and mentorshipClear career growth and learning opportunitiesReal ownership of impactful workCollaborative, professional work cultureExposure to industry-standard tools and processes

Interview & selection process

2 rounds — typical selection flow for this role:

1Technical screening — Customer Success Associate fundamentals and a short practical exercise or take-home task.
2Managerial + HR round — your thinking, past projects, communication and joining details.

About One97 Communications Limited

About One97 Communications Limited One97 Communications Limited is the parent company of Paytm, one of India’s leading digital-payments and financial-services platforms, headquartered in Noida. Paytm’s ecosystem spans payments, commerce, financial services and cloud, serving millions of consumers…

Visit One97 Communications Limited’s official website ↗

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