Lead - Advanced Analytics, Gurgaon

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Skills you'll use

What you'll do

• Serve as the primary data thought partner to product and business leaders across Community Support, providing strategic insights, recommendations, and enabling data-informed decisions at an organizational level.
• Drive day-to-day product analytics and create scalable, reusable data tools and frameworks that elevate the entire team's analytical capability.
• Build and scale advanced analytical capabilities; leverage Airbnb's state-of-the-art machine learning infrastructure and central data science tools to collaborate with engineers, product managers, designers, and operations agents to achieve shared, cross-functional goals.
• Champion AI-first analytics practices across the team identifying high-impact opportunities to integrate LLM-based tools, AutoML, and advanced AI capabilities into analytical workflows.
• Demonstrate a strong sense of urgency and commitment to Airbnb's mission of belonging.
• Develop a deep understanding of how guests and hosts interact with our Community Support platform and how we can manage risk while meeting regulatory compliance requirements through structured and unstructured data sources.
• Mentor and guide junior analysts, fostering a culture of analytical rigor, curiosity, and continuous skill development.
• Drive the product analytics roadmap, prioritization, and delivery of solutions in the Strategic Planning & Operations space, operating with minimal direction and planning up to 6 months ahead.

Who can apply

• Lead projects end-to-end: building timelines, defining key milestones, providing regular updates to product managers and analytics leadership, and delivering against agreed timelines.
• Work closely with Product Managers and Business leads to design, execute, and evaluate A/B tests; proactively identify and communicate common pitfalls and caveats of experimentation.
• Build credibility and trust with the team by building high-quality ground truth datasets and dashboards that empower stakeholders to answer data questions quickly and independently.
• Collaborate with Product Engineering to spec out logging and with Analytics Engineering to build scalable data tools for mass consumption within Airbnb.
• Devise business metric frameworks and optimization models to support Airbnb's product, operations, and policy decisions at scale.
• Influence data-driven decisions across global sites and business verticals via business reviews, self-serve portals, planning scorecards, and impact analyses.
• Experiment with new Airbnb policy/product features to help deter and mitigate risk; translate findings into actionable recommendations for leadership.
• Lead and influence machine learning model development in partnership with DS/Engineering teams to automate policy enforcement decisions, while routing the most complex cases for manual review.

About Airbnb

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