L1 Engineer

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Skills you'll use

What you'll do

• Monitoring the implementation & operation of defined controls and recommendations.
• Support all Project & Operations as Level 1 support
• Understand project's working guidelines, technology, framework etc.
• Initial troubleshooting skills for OS/applications/Interfaces /DBs
• Vendor coordination skills, Monitoring & Reporting.
• Carry out routine activities & checklists.
• Taking ownership of customer issues until resolved, escalated or resolved.
• Monitor service through tools. Available 24X7 for support.
• Strict SLA compliance at all stages.
• Essential qualifications:

Who can apply

• Strict SLA compliance at all stages.
• Should have BE/ B. Tech/BCA/MCA/ ME/M.Tech /B.Sc. (Computers)/M.Sc. (Computers)degree from a reputed University.
• Basic knowledge or working on windows and unix platforms.
• Should have good understanding of the commands in Linux
• Knowledge on scripting languages (e.g. bash shell scripting, Perl, etc).
• Excellent working familiarity with NMS tools , Ticketing tools and MS Excel
• Protocol and Packet analyzers (TCPDUMP, Ethereal)
• Knowledge on monitoring system resources like CPU, memory, disk, logs, processes etc

About TerraPay

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