People Services Associate

About this role

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Skills you'll use

What you'll do

• Deliver accurate, timely People Services support across the employee lifecycle, including onboarding, employee changes, records, offboarding, and everyday employee questions.
• Own cases end to end with exceptional attention to detail, making sure every transaction is right the first time.
• Provide a warm, responsive, service-first experience in every employee interaction.
• Meet or exceed service levels for response time, resolution time, and quality.
• Maintain accurate data and records in our People systems for every transaction you handle.
• Follow SOPs and playbooks closely, and document your work clearly and consistently.
• Apply critical thinking to identify friction, errors, and recurring issues, and recommend process and automation improvements to the Manager and the People Operations Specialist & AI.
• Resolve routine and mid-complexity cases at the People Services tier, escalate complex cases appropriately, and guide employees to self-service resources where helpful.

Who can apply

• 2+ years in People/HR operations, shared services, or a support and service-delivery role.
• Exceptional attention to detail and a track record of accurate, high-quality work.
• Strong service orientation and empathy; genuinely enjoys helping people.
• Global experience and knowledge of U.S. processes and ability to work in U.S. time zones.
• Critical thinking and a continuous-improvement mindset, always looking for a better way to do the work.
• Strong organization and the ability to manage high volume without letting quality slip.
• Comfort working in People systems and case-management or workflow tools, and quick to learn new ones.
• Clear, professional written and verbal communication.
• Discretion and sound judgment when handling confidential information.
• Comfort in a fast-paced, changing environment.

About Ethos Life

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