Staff Platform Manager, Loyalty Platform Lead (Product Management)

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Skills you'll use

What you'll do

• Own the Loyalty & Incentives platform domain strategy, roadmap, and operating model, enabling teams across Airbnb to launch, configure, and evolve loyalty, membership, and incentive programs through reusable, scalable platform capabilities — including support for different loyalty currencies (fiat, points, cryptocurrency, and emerging digital assets) to accommodate a wide range of use cases
• Lead platform strategy for gift card capabilities as a core part of the Loyalty & Incentives domain, aligning business, partnership, and engineering roadmaps to scale the platform efficiently, sustainably, and profitably
• Monitor B2B2C platform performance for membership and loyalty campaigns, while partnering with cross-functional teams
• Drive platform due diligence and integration strategy for loyalty and membership partners, defining reusable patterns, technical and operational requirements, and scalable integration models that expand platform reach and business impact
• Partner across Engineering, Design, Product Marketing, Partnerships, Compliance, Operations, Data, and marketplace business teams to align roadmaps, resolve cross-org tradeoffs, and scale foundational platform capabilities — and work directly with external enterprise partners to deeply integrate product capabilities and drive real business impact
• Min 9-17 years of product management experience specializing in loyalty or incentive platforms, with a strong history of driving strategy, roadmap definition, and execution
• Proven track record building enterprise-level or B2B2C platforms for extensive consumer-facing businesses, with sophisticated understanding of earn/redemption workflows, compliance, and fraud/losses
• Deep experience defining partner integration strategies and operating models that balance technical feasibility, compliance, and business objectives

Who can apply

• Global and multi-market experience across geographies, currencies, and regulatory environments
• Ability to articulate a clear, compelling vision and strategy and rally cross-functional teams around it
• Exceptional prioritization and decision-making skills, with the ability to make tradeoffs and communicate rationale to stakeholders at all levels
• Strong cross-functional and cross-organizational leadership skills, aligning business, technical, operational, and external partners around shared outcomes
• Technical background in multi-currency incentives processing & loyalty operations
• Experience scaling loyalty programs internationally
• Experience managing developer-facing platforms and API-based solutions
• Experience with payments and risk losses

About Airbnb

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