Associate Manager

About this role

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Skills you'll use

What you'll do

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
• Lead & manage a team of 8-12 highly technical engineers, including Tier 1, Tier 2 & SME resources, fostering a culture of collaboration & excellence.
• Actively engaged in all stages of team employee
• Hire: Recruiting skilled engineers, ensuring a match with team dynamics & company
• Inspire: Motivate & lead team to excel, fostering a positive, innovative, & collaborative work
• Admire: Cultivate a culture of respect & appreciation, recognizing individual contributions & team
• Continuously monitor & evaluate team and individual performance, providing feedback & implementing strategies to drive improvement & achieve organizational goals.

Who can apply

• Overall experience of 10 -15 years, along with 2+ years of manager experience, preferable in technical support at Enterprise level.
• Demonstrated ability to track & manage KPI’s such as Customer Satisfaction Scores, Resolution Times,
• & Service Level Agreements, using these metrics to drive continuous improvement.
• A Data Driven approach to Decision Making in driving Team and Operations
• Ability to thrive in a dynamic setting, quickly adapting to changing priorities & maintaining composure & effectiveness under pressure.
• A solid foundation in relevant technologies with a commitment to staying informed about industry trends & emerging tools, ensuring the team's skills remain cutting-edge.
• Knowledge of Commvault Product Portfolio or any other Data Protection Solution will be
• Proven experience in fostering a collaborative team environment, facilitating open communication & promoting teamwork to achieve common goals.
• Skilled in handling conflicts & managing escalated customer issues, finding solutions that satisfy customers while aligning with company policies & objectives.
• Demonstrated expertise in guiding & nurturing team members, enhancing their skills & career development through personalized mentoring & effective coaching strategies.

About Commvault

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