Unified Communications & Voice Operations Engineer - PuneVOIS

About this role

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Unified Communications & VoIP Operations Engineer - PuneVOIS

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Skills you'll use

What you'll do

• Provide end-to-end 2nd line technical support for Unified Communications services and associated data centre infrastructure.
• Diagnose, troubleshoot, and resolve technical incidents within agreed service level agreements.
• Perform root cause analysis and implement corrective actions to minimise service disruption.
• Support Cisco Unified Communications and VoIP platforms for global enterprise customers.
• Manage and coordinate vendor support activities where required.
• Participate in customer-facing technical discussions and conference calls to resolve service issues.
• Assess, plan, and implement change requests while maintaining service stability.
• Onboard new customers into the production environment through configuration, testing, and inventory updates.
• Generate and analyse signalling, traffic, and utilisation reports to improve service KPIs.
• Support installation, configuration, and service ramp-up activities across network platforms.

Who can apply

• Experience supporting Cisco Unified Communications and Voice over IP (VoIP) environments.
• Strong understanding of incident management, problem management, and change management processes.
• Knowledge of data centre infrastructure and network operations.
• Advanced knowledge of Nexus technologies, firewalls, routing protocols, PowerShell, cloud computing, and networking concepts.
• Ability to perform troubleshooting and root cause analysis across complex communication platforms.
• Experience working with customers, vendors, and cross-functional technical teams.
• Strong analytical, communication, and documentation skills.
• Ability to work effectively in a dynamic operational environment with rotating shifts, including nights, weekends, and on-call support where required.
• Commitment to service excellence, compliance, security, health, safety, and wellbeing standards.
• Not a perfect fit?

About Vodafone Intelligent Solutions (VOIS)

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