Expert - EU RD

About this role

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Skills you'll use

What you'll do

• Partner with the team to resolve operational and technical challenges, ensuring new tool enhancements are effectively understood and adopted.
• Lead error-management and Root Cause Analysis (RCA) activities, providing clear issue analysis, corrective actions and timely stakeholder communication.
• Maintain effective communication with onshore teams, clients and cross-functional stakeholders; provide accurate project updates and efficiently manage queries.
• Define, monitor and document process execution, including governance mechanisms to maintain documentation and track exceptions.
• Develop a strong understanding of day-to-day operations, identify automation opportunities and drive continuous process improvements.
• Ensure the accuracy, consistency and trendability of Reference Data used across NielsenIQ markets; investigate data-related concerns raised by clients and internal teams.
• Execute Reference Data Operations and project activities, with a clear understanding of the end-to-end production process from retailer receipt to final delivery.
• Deliver assigned work accurately within agreed timelines, while investigating data inquiries and operational challenges with local, regional and offshore teams.
• Support standardization, process efficiency and improvements across methods, applications and operational workflows.
• Provide technical and process expertise across Reference Data, supporting Western European markets in implementing projects effectively.

Who can apply

• Support standardization, process efficiency and improvements across methods, applications and operational workflows.
• Provide technical and process expertise across Reference Data, supporting Western European markets in implementing projects effectively.
• Prepare and maintain KPI tracking to monitor quality performance, including Quality Escapes, data accuracy and project delivery discipline.
• Collaborate effectively in a virtual, multicultural environment with colleagues and stakeholders across locations.
• 5–8 years of experience in Operations, Quality Management and/or client-facing roles.
• Fluent written and spoken English.
• Strong analytical and problem-solving skills, with the ability to interpret data and identify actionable insights.
• Ability to explain technical concepts and train stakeholders with varied levels of expertise.

About NielsenIQ

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