Senior Social Media Associate

About this role

Not quite right? These jobs in India match the same skills — apply to a few to improve your chances.

Manager, Medical Communications and Content Solutions, Vaccines

Pfizer

RemoteIndia

Apply

PMO Analyst

WPP

In OfficeIndia

Apply

Data Steward - Quality Excellence

AlphaSense

RemoteIndia

Apply

Data Steward - Quality Excellence

AlphaSense India

RemoteIndia

Apply

Skills you'll use

What you'll do

• Monitor emergent issues across social media channels
• Proactively highlight and/or provide status updates on issues surfacing online to Lead(s)
• Own day-to-day social listening for the India market, including competitive and cultural conversation tracking
• Turn listening into insight; synthesize themes into regular recaps and ad hoc deep dives for comms, marketing and regional stakeholders
• Provide publishing support for @airbnbindia, including scheduling, copy QA and channel hygiene
• Support community engagement on @airbnbindia campaign moments - comment response, sentiment tracking and surfacing engagement-worthy UGC
• Support Surprise & Delight workstreams as they surface on social
• Ability to work cross functionally on communications initiatives involving Community Support and Trust operations, Policy, Regulatory, Corporate and Crisis Management

Who can apply

• Draft copy and publish content across different channels
• Key POC for publishing, engaging, accepting brand collabs and taking down posts as and when needed across brand social channels during APAC hours, in collaboration with marketing and comms social teams
• Assist with developing playbooks and guidance on best practice
• Assist with measuring campaign/project effectiveness
• Support local APAC teams with reputational flagging and management
• Support the team with the management of sensitive, high risk reactive & proactive communications on Airbnb’s social media channels
• Appropriately support on urgent posts, ‘handoffs’ and various escalations
• Monitor queues and provide guidance to the team as needed

About Airbnb

Searching for “Airbnb jobs” or “jobs at Airbnb”? You’re in the right place.