Director, HXM Technology & Enterprise HR Platforms

About this role

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Skills you'll use

What you'll do

• Strategic Roadmap & HXM Platform Ownership
• System Ownership: Act as the primary technology authority and business owner for core HXM systems, primarily SAP SuccessFactors (including Onboarding, Employee Profile, Performance & Goals, Talent Management, Integration to 3rd Party systems, and Employee Central Payroll), SmartRecruiters, 360Learning, and Integrations to 35+ odd various in-house and 3rd party systems.
• Strategic Roadmap: Develop and execute a multi-year HXM technology transformation roadmap focused on increasing automation, system capability, and vertical/horizontal platform scalability.
• Vendor & Contract Management: Direct RFP processes, draft and negotiate Statements of Work (SOWs), and manage third-party vendor performance and service delivery across the HXM footprint.
• Financial Oversight: Manage technology budgets, forecasting, and contract renewals for all HXM platform software and integration partners.
• Governance, Security & Business As Usual (BAU)
• RBAC & Security Management: Drive global governance surrounding Role-Based Access Control (RBAC), data protection standards, operational compliance, and platform security frameworks.
• Implementation & Project Execution: Oversee full-lifecycle global implementations, system upgrades, third-party integrations, and module rollouts.
• BAU Operations & SLA Management: Define, monitor, and enforce operational KPIs and Service Level Agreements (SLAs) to guarantee baseline stability, system performance, and responsive tier-3 user support.
• Stakeholder Management & Team Leadership

Who can apply

• Cross-Functional Collaboration: Partner closely with HR Information Systems (HRIS) data management leads, Global HR Operations (GHRO), Strategy & Architecture, and global business stakeholders to translate business requirements into technical deliverables.
• Global Stakeholder Engagement & Change Management: Serve as the primary point of contact for global executives, driving change management strategies, training plans, and stakeholder alignment to eliminate friction and elevate solution adoption.
• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, HR Systems, or a related field.
• Experience: 15+ years of progressive technology leadership experience overseeing enterprise HR systems, global implementations, and complex system support operating models.
• Implementation Track Record: Hands-on leadership experience running at least two full-lifecycle global implementations in core SuccessFactors modules: Onboarding, Employee Profile, Talent Management, Performance & Goals, Employee Central Payroll, and 3rd-party integrations.
• Core Systems Footprint: Expert-level mastery across SAP SuccessFactors, SmartRecruiters, Employee Central Payroll module suites.
• Certifications: Relevant certifications to manage the HXM footprint effectively and efficiently. 
• Governance & Security: Deep knowledge of Role-Based Access Control (RBAC), system audit readiness, and HR technology governance.

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