Partner Development Manager, Business Development - Built On Solutions

About this role

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Skills you'll use

What you'll do

• Strategic Vision & Partner Collaboration  
• Help shape a multi-year growth strategy for Built On ServiceNow managed services and AI-led solutions, including opportunities to re-platform partner IP onto our platform 
• Spot and explore whitespace opportunities where ServiceNow can serve as an AI-powered platform foundation for partner products and services 
• Work with partner leadership to align on growth strategies around Built On and AI-enabled ServiceNow capabilities 
• Collaborate with partner executives and business unit leaders to explore managed services and platform roadmaps centered on automation, intelligence, and AI 
• Discover, assess, and support high-impact Built On solution opportunities from initial idea through launch and growth 
• Built On Solution Development & Growth 
• Partner with internal and external teams to develop and bring new Built On, AI-led solutions to market—from concept through launch and go-to-market execution 
• Guide Built On ServiceNow solution deals through their full lifecycle—from initial discovery and business case through launch—using consultative, value-focused conversations 
• Present AI-enabled Built On solutions to partner leaders, helping them understand business outcomes, platform differentiation, and ROI 

Who can apply

• Participate in Partner Executive Briefing Centers and executive meetings, collaborating with partner teams, architects, and enablement specialists to showcase AI-driven use cases and technical capabilities 
• Evaluate opportunities strategically, helping prioritize resources based on scalability and growth potential 
• Work with finance, deal desk, pricing, and legal teams to develop deal structures aligned with AI innovation 
• Lead collaboratively in a matrixed environment, bringing stakeholders together around shared growth goals 
• Partner with build and GTM teams to ensure solutions are fully realized with adoption as a priority
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• A track record of success in solution business development or sales, particularly with managed services, platform-based solutions, or AI-enabled offerings 
• Exposure to platform adoption, AI-enabled building, and solution monetization on enterprise platforms 

About ServiceNow

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