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Bloomreach

Service Delivery Manager

Job · Full-timeIn OfficeIndiaEarly career1 openingVerified open on 23 Sept 2026

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About this role

Bloomreach is hiring for Service Delivery Manager in India. This opening was published by Bloomreach on their official greenhouse careers board on 1 September 2026 and was verified as still open on 23 September 2026. About Bloomreach • Loomi AI, Bloomreach's agentic platform, understands…

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Skills you'll use

SQLGoCommunicationRecruitmentSalesforceAgileProject ManagementJiraOnboardingCompensationReporting

What you'll do

Project Delivery & Execution
Own the project plan, schedule, milestones, dependencies, and critical path for 8–12 concurrent implementation projects
Manage customer launches on the Bloomreach platform, including data migration, SDK integration, Event Streams / Item Collections setup, and go-live readiness
Facilitate customer meetings, articulate business requirements, and translate them into actionable implementation plans
Provide proactive reporting — leveraging automated reporting tools (Von, ClickUp) rather than manual slide decks
Own escalation management — identify risks early, communicate clearly, and drive resolution with the right stakeholders
Commercial & Strategic
Identify opportunities to sell additional services during project delivery — create Salesforce opportunities, helping in scoping and estimation
Own the services metrics for your project portfolio — track utilization, manage scope, and ensure profitability
Partner with Account Managers and CSMs to align delivery with the customer's broader success plan and renewal timeline

Who can apply

Manage customer launches on the Bloomreach platform, including data migration, SDK integration, Event Streams / Item Collections setup, and go-live readiness
Facilitate customer meetings, articulate business requirements, and translate them into actionable implementation plans
Provide proactive reporting — leveraging automated reporting tools (Von, ClickUp) rather than manual slide decks
Own escalation management — identify risks early, communicate clearly, and drive resolution with the right stakeholders
Identify opportunities to sell additional services during project delivery — create Salesforce opportunities, helping in scoping and estimation
Own the services metrics for your project portfolio — track utilization, manage scope, and ensure profitability
Partner with Account Managers and CSMs to align delivery with the customer's broader success plan and renewal timeline
Use Von and other AI tools for meeting prep, status reporting, customer research, and project analysis

Perks & benefits

We reward & celebrate work anniversaries -- Bloomversaries!*(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)Excited? Join us and transform the future of commerce experiences!If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

About Bloomreach

About Bloomreach • Loomi AI, Bloomreach's agentic platform, understands each customer to personalize their experience in real time — across email, web, mobile, and search. Loomi builds every email around the customer — the product they’ll want, the moment they’ll open, and the…

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