BPS - Non Voice Team Member- ( Six Month Contractual Job )

About this role

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Skills you'll use

What you'll do

• Achieve pre-defined quality levels to meet and exceed customer SLAs.
• Maintain sanctity of customer data and adhere to Compliance, INFOSEC and audit requirement policies.
• Should take additional responsibilities at process level by taking ownership in process improvement / changes required for the process to create value to clients.
• Eliminate Operational Losses, write off/ Compensation, or Goodwill payment, Rework, by giving ideas via Kaizens, change logs, and show tangible benefits and take steps to reduce Customer complaints and rework.
• Ensure 100% completion of mandatory trainings.
• Ensure full participation in Org/local level initiatives.
• To be part of at least one cross training in a process other than assigned process.
• To be part of corporate social responsibility activities as announced from time to time.

Who can apply

• Process information / financial transactions in accordance with the assigned targets. Strive to improve upon productivity targets for the team/process.
• Handle all assigned processes and be ready to work on processes from simple to complex, as per operational requirements.
• Display Teamwork and work in cooperation with colleagues for achieving Business Results.
• Adhere to and comply with all Sopra Steria Project policies.
• Ensure that your profiles and skills are kept up to date in the online portal.
• Display of professional attitude, code of conduct, and always maintain dress code.
• To ensure 100% completion of timesheets every month without any failures.
•              Good working knowledge of computer applications in

About Sopra Steria

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