Team Lead, Operations - Middle Mile

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Skills you'll use

What you'll do

• 1. Pre-Shift Planning — Review staffing, attend leadership meeting, complete area readiness checks, and review plan for volume/CPT/bagging plan.
• 2. Start of Shift — Deliver SOS brief, verify headcount and FCLM/CALM logins within 7 min, ensure associates scanning within 5 min.
• 3. Shift Operations — Drive TPH across IB/Sort/OB, manage CPT priorities, track quality (FL, RL - NC/NNC, BM, MD and VPM DPMO, scan compliance), monitor TOT hourly, manage labor movements, and handle exceptions.
• 4. Safety — Conduct audits, enforce PPE/ergonomic standards, drive RIR/LTIR improvement, lead incident response and yard safety.
• 5. People Leadership — Floor engagement, real-time coaching and feedback to the AA
• 6. End of Shift & CI — Verify volume handoff, complete area readiness/5S, document shift handover, participate in Kaizens, and drive defect reduction.

Who can apply

• 1. Basic proficiency in Microsoft Office (Excel, Word, Outlook)
• 2. 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• 3. Speak, write, and read fluently in English
• 4. Willingness to work flexible, rotational shifts including nights, weekends, and peak/holiday seasons
• 5. Bachelor's degree

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