Principal Product Manager - Business Onboarding Verification

About this role

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Skills you'll use

What you'll do

• Financial crime risk, by making reviews, controls, and decisioning more effective.
• Operational cost, by automating repeatable work and improving how agents handle complex cases.
• Customer friction, by making verification clearer, faster, and easier to complete.
• Own the product roadmap for one BOV workstream, from discovery through launch and iteration.
• Identify the highest-value problems using customer friction, operational cost, manual review load, risk impact, regulatory need, and delivery readiness.
• Translate ambiguous KYB problems into clear product requirements, launch criteria, success metrics, and learning loops.
• Partner with Engineering, Analytics/Data Science, Product Compliance, Risk, Operations, regional teams, vendors, support partners, and adjacent PMs.
• Define launch metrics and guardrails across customer impact, manual review load, operational adoption, control quality, false positives, false negatives, auditability, monitoring, and rollback.

Who can apply

• Build feedback loops from agents, QA, assurance, customer outcomes, support contacts, downstream risk signals, and vendor/model performance where relevant.
• Balance tactical delivery with long-term product foundations.
• Your workstream has a clear roadmap with explicit priorities and measurable outcomes.
• The team has shipped meaningful product improvements, not just analysis or coordination.
• Product changes are safer to launch because metrics, guardrails, monitoring, fallback paths, and ownership are clear.
• Cross-functional partners understand what is being solved, why it matters, who owns what, and how success will be measured.
• KYB becomes faster, more measurable, more auditable, and easier for legitimate businesses and agents to navigate.
• Work on one of the most important regulated onboarding domains at Wise.

About Wise

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