Customer Success Manager, NAM

About this role

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Skills you'll use

What you'll do

• Timings: 5pm IST to 2am IST
• Leverage your deep product expertise and understanding of our customer’s business goals to lead adoption and enablement activities.
• Develop a program plan with measurable goals, a clear governance structure, and agreed-upon metrics of success.
• Lead workshops and complex deployment projects involving multiple senior stakeholders.
• Conduct Business Reviews with economic sponsors, program managers & business stakeholders for the purpose of reviewing results, sharing partnership feedback, and aligning on go-forward strategies.
• Build and manage relationships across your portfolio to solidify our partnership and commitment to the customer’s business goals.
• Proactively monitor and analyze customer health indicators, business goals & renewal dates, and develop strategies for joint success.
• Excellent presentation, organizational, and communication skills (both written and verbal)

Who can apply

• Excellent presentation, organizational, and communication skills (both written and verbal)
• 3+ years of relevant experience as a customer success manager in B2B SaaS companies, with enterprise-level customers preferred
• Ability to facilitate workshops with C-level executives and senior stakeholders on governance and operating models, business adoption techniques, the product vision & roadmap
• Team-first mentality & growth mindset are a must.
• Brilliant teammates—Work with some of the sharpest minds in legal tech.
• Expand your network—Interact with top founders, investors, and industry leaders.
• Real impact—Take ownership of projects and see your work in action.
• Big goals, bold moves—We trust you to deliver, innovate, and push boundaries.
• Our business is to delight Customers
• Be Transparent. Be Direct

About SpotDraft

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