Rail Vikas Nigam (RVNL)

Customer Support Executive

Job · Full-timeIn OfficeDelhi (Delhi / New Delhi)Entry Level (0–2 years)1 openingImmediate / Rolling

About this role

Start your career at Rail Vikas Nigam (RVNL) in Delhi as a Customer Support Executive. This is a full-time, entry-level position where you will be resolving customer queries and ensuring satisfaction, supported by senior mentors and exposed to real business challenges and industry-standard…

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Skills you'll use

CommunicationCustomer SupportTicketing SystemsCRMProblem SolvingEmail EtiquettePatienceDocumentationTime ManagementActive Listening

What you'll do

Respond to customer queries across channels
Resolve or escalate issues promptly
Maintain records in the ticketing system
Follow up to ensure resolution
Share customer feedback with teams
Document work clearly and act on feedback

Who can apply

A relevant degree/diploma (freshers / 0–2 years welcome)
Foundational knowledge of Communication, Customer Support, Ticketing Systems, CRM
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Delhi / New Delhi

Perks & benefits

Competitive salary and performance incentivesStructured onboarding and mentorshipClear career growth and learning opportunitiesReal ownership of impactful workCollaborative, professional work cultureExposure to industry-standard tools and processes

Interview & selection process

3 rounds — typical selection flow for this role:

1Resume & profile screening by Rail Vikas Nigam (RVNL)'s recruitment team.
2Practical / case round relevant to the Customer Support Executive role.
3Final discussion with the hiring manager on your approach, learnings and fit.

About Rail Vikas Nigam (RVNL)

About Rail Vikas Nigam (RVNL) Rail Vikas Nigam Limited (RVNL) is a Navratna PSU under the Ministry of Railways that executes rail infrastructure projects on behalf of Indian Railways. It is headquartered in New Delhi. Rail Vikas Nigam (RVNL) hires interns in New Delhi and reviews applications…

Visit Rail Vikas Nigam (RVNL)’s official website ↗

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