Measured

Technical Operations Specialist - I

Job · Full-timeIn OfficeIndiaEntry level / 0-2 years1 opening

About this role

Measured is hiring for Technical Operations Specialist - I in India. This opening was published by Measured on their official workable careers board on 19 August 2026 and was verified as still open on 27 August 2026. About the role About Measured Measured is the pioneer and leader of…

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Skills you'll use

PythonNode.jsSQLExcelAWSCommunicationSnowflakeJiraCompensationCustomer SupportZendeskDocumentation

What you'll do

Client-Facing Excellence & Ticket Ownership
Handle all client interactions with professionalism, accuracy, and responsiveness, maintaining a client-first mindset focused on delivering a positive and reliable experience
Own every assigned ticket from acknowledgement through investigation, resolution, and closure, with each step handled thoroughly and communicated clearly
Proactively pick up tickets and support teammates to maintain balanced workload distribution across the team
Consistently meet response and resolution SLA timelines, communicating proactively if risks or delays are anticipated
Deliver work that is clear, complete, and accurate, continuously improving to reduce errors and eliminate rework
Escalation Management & Process Adherence
Identify and address issues early, collaborating with teammates and escalating internally when needed, before client impact occurs
Take full responsibility for your outcomes, learning from every challenge and bringing a continuous improvement mindset to your work
Keep all teams informed with timely, clear updates, communicating transparently when facing constraints or delays

Who can apply

Key Responsibilities
Client-Facing Excellence & Ticket Ownership
Handle all client interactions with professionalism, accuracy, and responsiveness, maintaining a client-first mindset focused on delivering a positive and reliable experience
Own every assigned ticket from acknowledgement through investigation, resolution, and closure, with each step handled thoroughly and communicated clearly
Proactively pick up tickets and support teammates to maintain balanced workload distribution across the team
Consistently meet response and resolution SLA timelines, communicating proactively if risks or delays are anticipated
Deliver work that is clear, complete, and accurate, continuously improving to reduce errors and eliminate rework
Escalation Management & Process Adherence
Identify and address issues early, collaborating with teammates and escalating internally when needed, before client impact occurs
Take full responsibility for your outcomes, learning from every challenge and bringing a continuous improvement mindset to your work

Perks & benefits

Total Rewards - Compelling compensation packages , regional paid holidays, and regional health and wellness plans where availableSocial Engagement - virtual engagement, knowledge sharing, and moreGiving Back - Opportunities to volunteer and impact our communities through Measured for Good initiativesCulture - Integrity, diversity, and award winning technologyMeasured values curiosity, integrity, aiming for the extraordinary, customer obsession, and employee belonging.Measured promotes diversity and inclusivity in all forms, which helps to shape our company culture and industry leading products. Measured is committed to providing equal employment opportunities (EEO) to all employees and applicants, regardless of race, color, hairstyle, religion, sex, national origin, age, disability, genetics, or any other protected characteristics.

About Measured

About Measured • Identify Waste, Test for Scale. Run 100+ of audience-level experiments a capture up to 30% marketing efficiency! Built for enterprise. Wired for action. Measured combines causal experiments with media mix modeling to turn complex media portfolios into clear, accountable growth…

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