Tata Communications

Customer Success Associate

Job · Full-timeIn OfficeSalem, Tamil Nadu0–2 years33K/mo3 openingsImmediate / as per notice period

About this role

Tata Communications has an opening for a Customer Success Associate in Salem. If you would rather learn by owning something small and real than by watching from the sidelines, this full-time customer success role is built that way. About the role As a Customer Success Associate at Tata…

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Skills you'll use

Customer SuccessAccount ManagementOnboarding SupportCRM ToolsUsage AnalyticsIssue EscalationExcelClient CommunicationChurn AnalysisRelationship Building

What you'll do

Onboard new customers and drive early adoption
Track account health and act on warning signs
Run regular check-ins and business reviews
Coordinate resolution of customer issues internally
Report on renewal and expansion risk
Flag risks and blockers early rather than at the deadline
Keep your tracker and status honest, including when something has slipped

Who can apply

Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
Working knowledge of Customer Success, Account Management, Onboarding Support
Comfort with a CRM, a support desk and usage analytics, and the ability to pick up an unfamiliar tool without waiting to be taught it
The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
Attention to detail, ownership and the discipline to document your work
Based in Salem, Tamil Nadu or willing to relocate

Perks & benefits

Paid leave, casual leave and public holidaysFlexible working hours around core collaboration timeModern hardware and the tool licences your role needsInternal knowledge sessions and access to senior reviewersClear, written progression criteria rather than an annual surpriseEmployee referral and performance bonus schemesTeam offsites and regular in-person timeSupport for internal mobility across teams

Interview & selection process

4 rounds — typical selection flow for this role:

1Resume screening and profile shortlisting by the talent acquisition team
2Technical or practical round based on the day-to-day work of the role
3Take-home exercise or live problem-solving discussion
4HR discussion — compensation, notice period, joining date and offer roll-out

About Tata Communications

Tata Communications operates in the global connectivity & cloud sector and runs an active team in Salem. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan. Industry and what the…

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