Technical Support Consultant

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Skills you'll use

What you'll do

• Monitoring and triaging new Support requests submitted by customers using our Zendesk Support Portal
• Providing 1st and 2nd line support for Support requests
• Investigate, reproduce and resolve Customer issues within the required Service Level Agreements
• Maintain our evolving knowledge base
• Clear and concise documentation of root causes and resolution
• Assist with the implementation and testing of Change Requests and implementation projects
• As your knowledge of the product grows, make recommendations for solutions based on client’s requests
• Assist in educating our client's compensation administrators applying best practices

Who can apply

• Passion for customer service with a communication style that can be adapted to suit the audience
• A problem solver with a range of troubleshooting methodologies
• Experience in the Sales Compensation industry
• Familiar with basic database concepts, spreadsheets and experienced in working with large datasets (Excel, Relational Database Tables, SQL, ETL or other types of tools/languages)
• 4+ years of experience in a similar role (experience with ICM software preferred)
• Experience with implementation & support of ICM solutions like SAP Commissions, Varicent, Xactly will be a big plus
• Positive Attitude - optimistic, cares deeply about company and customers
• High Emotional IQ - shows empathy, listens when appropriate, creates healthy conversation dynamic

About Performio

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