H&M Group

Visual Keyholder - Hanes Mall

Job · Full-timeIn OfficeSalemEntry level / 0-2 years1 opening

About this role

H&M Group is hiring for Visual Keyholder - Hanes Mall in Salem. This opening was published by H&M Group on their official smartrecruiters careers board on 15 September 2026 and was verified as still open on 17 September 2026. About the role Overall Job Summary: Working at the heart of a fast-paced…

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Skills you'll use

CommunicationRecruitmentCompensationPresentation

What you'll do

Ensure you are up to date with current fashion trends
Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards
Ensure you meet customer expectations on direct service according to H&M standards.
Support the store to achieve an excellent customer experience.
Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store.
Create a clear red thread from windows to A-area with wearable buying suggestions.
Ensure high-quality garment presentation every day together with the store team
Maintain clear customer flow through fixture placement and navigation in line with H&M standards

Who can apply

Inclusive, positive, creative, and willing to learn on the job!
Passionate for customer service and helping people find their style
A multi-tasker who enjoys working in a fast-paced environment with an eye for detail
1-2+ years of transferrable experience welcome.  Previous keyholder responsibilities preferred
You have the ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a step stool
Must be able to work with hand and power operated tools (Iron, Steamer, etc) and lift in order to execute display setups
Must be able to work a flexible work schedule, including nights and weekends
May be required to travel to support other stores

Perks & benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here . In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.  We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.Inclusion & Diversity:  H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas . Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.   We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.  Company Description:  H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.  Learn more about H&M here . 

About H&M Group

About H&M Group • We are a global family of brands and businesses. We make it possible for customers to express themselves through fashion and design in a sustainable way. • Investors .g-cols.gap-10px{margin:0 -10px}.gap-10px > .vc_column_container {padding:10px} Financial calendar • We make it…

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