Std- Customer Support Manager

About this role

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Skills you'll use

What you'll do

• Resolve customer issues, drive service and spare parts revenue in service network in order to drive high customer satisfaction and after sales revenue through service network within company policies and code of conduct.

Who can apply

• 7 to 8 workshops (dealerships & TASS) in a state,15 to 20 Key accounts & STU( State Transport Undertaking)
• 3-7 years of experience in a technical and/or customer servicing role preferably in automobile , two wheeler , commercial & passenger ancillaries, heavy engineering .or other sectors
• Tata Motors Leadership Competencies
• Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel
• Leading Change - Recognizing the need for change, initiating and adapting to change
• Driving Execution - Translating strategy into action and execution
• Leading by Example - Encouraging and following ethical standards
• Motivating Self and Others - Inspiring teams and individuals
• Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations
• Functional Competencies

About Tata Motors

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