Software Asset Management Analyst I

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Skills you'll use

What you'll do

• 1. Listed Software Request Fulfilment
• Execute listed-software requests via storefront and ticket queues, consistently achieving the 3-day turnaround SLA.
• Optimize license utilization by identifying reusable entitlements before proceeding with new fulfillment or procurement.
• Validate requester eligibility against product constraints and delivery restrictions to ensure compliant fulfillment.
• Maintain real-time accuracy of asset and entitlement records throughout the license lifecycle.
• 2. SaaS Provisioning & Access Verification
• Fulfill standard SaaS requests within 24 hours, verifying active user access prior to ticket closure.
• Apply precise account tiering (e.g., Developer vs. Collaborator) to match publisher-specific license structures.
• Audit automated provisioning outputs, proactively flagging and resolving failures to prevent service gaps.
• Manage routine deprovisioning; escalate complex scenarios involving data-loss risks to Level II analysts.

Who can apply

• 1–3+ years in IT service desk, software provisioning, asset administration or a comparable high-volume transactional operations role.
• Demonstrated accuracy and throughput on a ticket-based queue against defined turnaround targets.
• Basic understanding of software licensing concepts — entitlement, assignment, seat counts and the difference between installed and SaaS delivery.
• Sound judgment about the limits of the role: able to recognise a request that must be escalated rather than fulfilled.
• Comfortable working one of three IST-anchored shifts, including the NAMER window (22:00–06:00 IST).
• Clear, courteous English communication with end users.

About Astreya Consultancy India Private

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