Team Lead - Reporting (FinCrime Operations)

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Skills you'll use

What you'll do

• Are you a decisive, hands-on leader ready to make a real impact?
• Wise is seeking a dynamic and experienced Team Lead to establish and lead our Financial Crime Operations team (focused on suspicious activity reporting) in Hyderabad, India – a key addition to our global operational network.
• As one of our founding operational leaders at this site, you'll have the opportunity to build our local presence while working within an international framework spanning US, Malaysia, Estonia, and beyond. We're looking for an ambitious leader who thrives in a fast-paced, global fintech environment and has a proven track record of building and driving high-performing operational teams.
• This is not a "floor manager" role; we need a leader who takes charge independently, makes tough decisions, coaches effectively, and champions a culture of excellence and accountability across borders.

Who can apply

• What we’re looking for:
• Proven leadership experience (mandatory): 5+ years leading operational teams in high-pressure, regulated environments with proven success in performance management, meeting strict deadlines, and strategic team scaling. Financial services/fintech background strongly preferred.
• Queue management expertise (mandatory): demonstrated experience managing live operational queues, including real-time workload balancing, SLA adherence, and capacity planning. Experience working in 24/7 operations or supporting global time zones.
• Exceptional performance management skills (mandatory): proven ability to set clear expectations, manage performance rigorously, coach for improvement, and address underperformance effectively and decisively.
• Problem-solving and prioritization (mandatory): proven ability to triage and prioritize competing demands independently, resolve operational issues at source without unnecessary escalation, and take complete ownership of outcomes in high-pressure situations.
• Decisive and action-oriented: a proactive, results-driven leader who takes charge independently, makes tough decisions without excessive escalation, and holds themselves and their team accountable. Must be comfortable making judgment calls in ambiguous situations.
• Workforce management proficiency: strong understanding of WFM principles including forecasting, scheduling, adherence monitoring, and productivity optimization.
• Confident and articulate communicator: excellent verbal and written English communication skills. Ability to articulate complex issues clearly, present confidently to senior stakeholders, speak persuasively, and build strong working relationships across diverse, international teams.
• Financial crime expertise (preferred): knowledge or experience in AML, fraud detection, internal controls, or financial crime reviews will be highly beneficial.
• Analytical and data-driven: strong understanding of operational metrics with the ability to analyze data, identify trends, and make informed decisions to drive team performance.

About Wise

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