Global Client Support Associate

About this role

Not quite right? These jobs in Delhi match the same skills — apply to a few to improve your chances.

Customer Success Associate

One97 Communications Limited

In OfficeDelhi

Apply

Partnerships Manager

Atlys

In OfficeDelhi

Apply

Enterprise Sales Manager

Atlys

In OfficeDelhi

Apply

Software Development Engineer – Test Automation Infrastructure (SDET)

Esri

In OfficeDelhi

Apply

Skills you'll use

What you'll do

• Handle customer queries via live chat and email with:
• Prompt and accurate responses
• Clear, empathetic, and professional communication
• Ensure a high standard of customer experience across all interactions.
• Follow defined SOPs, macros, and tone guidelines consistently.
• Troubleshoot customer issues and provide effective, timely resolutions.
• Escalate complex or unresolved issues to relevant teams when needed.
• Maintain detailed and accurate records of customer interactions.

Who can apply

• Deliver high-quality, on-brand support while resolving queries efficiently
• Follow SOPs and workflows, stay updated on product changes, collaborate with the team for smooth shift operations, and proactively flag recurring issues to improve overall customer experience.
• 2–4 years of experience in Customer Support (Chat & Email-heavy environments preferred)
• Strong written communication skills with attention to tone and clarity
• Customer-first mindset with a problem-solving approach
• Experience working with global customers (US, EU, or similar markets) is a plus
• Willingness to work in a graveyard shift (starting 2:30 AM IST)
• Basic understanding of support tools like Freshdesk, Kapture, or Intercom is a plus

About AfterShoot

Searching for “AfterShoot jobs” or “jobs at AfterShoot”? You’re in the right place.