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1Kosmos

Support Engineer - Fresher

Job · Full-timeIn OfficeMumbaiEntry level / 0-2 years1 opening
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About this role

1Kosmos is hiring for Support Engineer - Fresher in Mumbai. This opening was published by 1Kosmos on their official workable-search careers board on 5 June 2026 and was verified as still open on 21 August 2026. About the role About 1Kosmos: 1Kosmos develops advanced identity verification and…

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Skills you'll use

CommunicationJiraOnboarding

What you'll do

  • ·       Respond to customer queries
  • ·       Troubleshoot and resolve product-related issues in a timely manner.
  • ·       Monitor and manage support tickets according to defined SLAs.
  • ·       Assist in incident, problem, and change management activities.
  • ·       Collaborate with Engineering, Product, and Customer Success teams to resolve customer issues.
  • ·       Document solutions, troubleshooting steps, and knowledge base articles.
  • ·       Support customer onboarding and configuration activities.
  • ·       Learn and follow ITIL-based support processes and best practices.
  • ·       Assist with MFA configuration and identity management-related support requests.
  • Required Qualifications

Perks & benefits

·       Exposure to enterprise-grade security technologies.·       Structured learning and growth opportunities.·       Hybrid work model based in Mumbai.

About 1Kosmos

About 1Kosmos Our mission is to provide individuals with a secure digital identity that provides control of their credentials and enables service providers to use it with consent to fight identity fraud, securing online services from password-based attacks with a next generation approach to…
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