Service Planner - Prabhadevi

About this role

Not quite right? These jobs in Mumbai match the same skills — apply to a few to improve your chances.

WALK IN DRIVE -Jr Analyst - Business Operations - 14th August

Rentokil Initial

In OfficeMumbai

Apply

Process Analyst - R2R

EnerMech

In OfficeMumbai

Apply

Graduate Software Engineer

IMC Trading

In OfficeMumbai

Apply

Junior Media Production Assistant

LRN Corporation

In OfficeMumbai

Apply

Skills you'll use

What you'll do

• The Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.
• The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders
• Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and\ >95% usage of Service Companion (SCP)
• Support digital transition and maintain the accuracy of consumption, TOS, and service data
• Coordinate with IT for new users or device-related issues
• Ensure error-free documentation and adherence to the ticket-based callout process
• Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints
• Prioritise planning to reduce service backlog and ensure On-Time delivery

Who can apply

• Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues
• Track technician-wise productivity, efficiency, and service delivery KPIs
• Maintain and report the SOS daily, weekly, and monthly, including GSS SOS
• Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends
• Assist AOM/OM/ABM/BM in monitoring field KPIs
• Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments
• Raise unresolved issues to next-level management for resolution
• Ensure leave planning and service continuity without disruption

About Rentokil Initial

Searching for “Rentokil Initial jobs” or “jobs at Rentokil Initial”? You’re in the right place.