Staff Inbound Product Manager, Employee Experience

About this role

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Skills you'll use

What you'll do

• Contributing to the ServiceNow vision for how employees get their work done, across interfaces and business units 
• Partnering with PMs across ServiceNow business units to understand their products and use cases and champion enhancements needed for a better service experience 
• Working with the UX design and research teams to design and validate awesome cross-interface experiences that balance the different outcomes involved in service experiences 
• Crafting content that evangelizes our vision for a consumer-grade employee experience – both for internal stake holders and customers.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Has 7+ years in product management with experience building consumer or employee facing user interfaces. Plus points for experience with B2B SaaS products and for having built mobile experiences. 
• Is AI-native in how they work and in what they build, has shipped AI-powered experiences, and holds a point of view on where AI belongs in an employee experience and where it does not 
• Strong attention to detail, with the technical depth to partner with engineering and the design sensibility to partner with UX 

Who can apply

• Enjoys collaborating with other teams, leading by influence and by evangelizing a vision 
• Thinks holistically about the business objectives, collaborating cross-functionally to drive GTM workstreams e.g. customer & partner enablement, beyond delivering great product . 
• Thrives in ambiguity and enjoys working in a fast paced and collaborative environment 
• Has exceptional presentation skills and the ability to relate to various level of stakeholders, including communicating with senior leadership and managing stakeholders across business units. 
• Has experience working in an agile product management environment; writing stories, grooming with developers, managing sprints etc 
• Brings energy, curiosity, independence, humility and a sense of humor to the office every day. 

About ServiceNow

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