Senior Manager - Product Management (AI Workflows)

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Skills you'll use

What you'll do

• Define and execute the product vision, strategy, and roadmap for HyperConnect, ensuring alignment with Zenoti's broader AI Workforce strategy
• Partner with AI/ML engineering teams to translate LLM capabilities into customer-facing features that solve real business problems for wellness industry operators
• Gather requirements from existing and potential customers, write functional requirements documents, and build agile product backlogs for AI-powered engagement features
• Work closely with data science teams to define conversational AI behaviors, prompt engineering strategies, and model fine-tuning requirements
• Drive cross-functional collaboration with engineering, design, sales, and customer success to deliver exceptional AI products that drive measurable business outcomes
• Define success metrics and KPIs for HyperConnect performance, including engagement rates, revenue recovery, customer retention, and satisfaction scores
• Stay current with advancements in LLMs, generative AI, and conversational AI technologies, identifying opportunities to enhance product capabilities
• Manage stakeholder expectations and build buy-in for AI product investments across the organization
• What We're Looking For
• Required Qualifications

Who can apply

• 10+ years of experience as a Product Manager or Technical Product Manager, with at least 1 year working on AI/ML-powered products
• Demonstrated experience shipping products that leverage large language models (LLMs), conversational AI, or multi-channel engagement platforms
• Strong understanding of generative AI concepts including prompt engineering, model fine-tuning, RAG (Retrieval-Augmented Generation), and evaluation metrics
• Technical or engineering background with the ability to have deep technical discussions with AI/ML engineers
• Excellent communication and presentation skills, including the ability to present AI product strategies to customers and senior executives
• Experience gathering requirements and translating complex AI capabilities into clear, actionable product specifications
• Proven ability to influence cross-functional teams and drive results in a fast-paced environment
• Strong analytical skills with the ability to use data to drive product decisions and measure AI product performance

About Zenoti

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