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Motion

Customer Support Rep

Job · Full-timeIn OfficeIndiaEntry level / 0-2 years1 opening

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About this role

Motion is hiring for Customer Support Rep in India. This opening was published by Motion on their official rippling careers board on 11 August 2026 and was verified as still open on 17 September 2026. About the role About the role What you'll do day to day • Own customer tickets end to end in…

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Skills you'll use

CommunicationHubSpotCustomer SupportReportingAttention to Detail

What you'll do

Own customer tickets end to end in HubSpot Service Hub across email, live chat, phone, and WhatsApp
Support carriers in English, Hindi, and Punjabi, moving between languages as the conversation requires
Resolve fuel card issues including activations, PIN resets, declined transactions, spend and product limits, lost or stolen cards, and disputed charges
Explain statements, billing cycles, fuel discounts, and network pricing in clear , non-technical language
Meet first response and resolution targets against our SLA goals, and keep ticket records accurate in HubSpot
Identify recurring issues and raise them before they surface in monthly reporting
Write and maintain knowledge base articles and saved replies, including Hindi and Punjabi versions

Who can apply

2+ years of hands-on customer support experience across email, chat, and phone
Professional fluency in English, Hindi, and Punjabi, spoken and written
Hands-on experience with HubSpot Service Hub, including the help desk workspace, ticket pipelines and statuses, custom views, SLA goals, and ticket routing
Experience handling billing, payment, or transaction inquiries
Excellent written and verbal communication, with the ability to explain technical issues to non-technical customers
Strong problem-solving skills and attention to detail
Ability to stay composed with frustrated customers in time-sensitive situations
Availability to work North American business hours
Reliable high-speed internet and a quiet workspace for taking calls

About Motion

About Pythian • Unlock powerful automation and reporting with the AI-powered platform built for Recruiting, HR, and hiring managers. Streamline every step of hiring with AI-powered tools Identify promising candidates, schedules interviews, and collect high-quality feedback faster, with a set of…

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