Lead - Product Support

About this role

Not quite right? These jobs in Bengaluru match the same skills — apply to a few to improve your chances.

IT Operations Specialist - Communication

Airbus

In OfficeBengaluru

Apply

Brand and Communication Specialist

ZEISS

In OfficeBengaluru

Apply

India Marketing and Communications Manager

Parexel

In OfficeBengaluru

Apply

EHS Specialist, Hazard Communication Specialist

Illumina

In OfficeBengaluru

Apply

Skills you'll use

What you'll do

• On-call support: Act as the L1 for all issues arising from warehouse and provide timely & effective resolution as per the SOPs and playbooks and thereby unblocking the WH ops teams to ensure business continuity.
• Incident & SLA Management: Establish, track, and report on key service level agreements (SLAs) for critical warehouse tickets, ensuring timely resolution and clear communication to stakeholders.
• Process Ownership & Standardization: Own the end-to-end design, documentation (SOPs), and training material for all core warehouse workflows (inwarding, putaway, replenishment, picking, packing, and dispatch).
• Technology Rollout & Change Management: Design comprehensive training materials and change management plans to support the successful rollout of new tooling, including handheld scanners, sorter integrations, and WMS upgrades.
• Vendor & Project Management: Manage change requests and enhancements with 3rd party vendors, ensuring timely delivery and successful integration into our operations.
• Operational Incident Analysis: Conduct deep-dive root-cause analysis on critical operational incidents (e.g., short expiry issues, mis-picks, stock discrepancies) and implement robust corrective and preventive action plans to eliminate recurrence.
• Cross-Functional Collaboration: Serve as the key liaison between Operations and WMS/SCM Product and Engineering teams, translating real-world operational pain points into clear, actionable product requirements and system configurations.
• Continuous Improvement: Proactively identify process bottlenecks through time-motion studies, exception reporting, and on-floor observation. Recommend, pilot, and scale process changes that drive efficiency and cost reduction.

Who can apply

• Comfortable working in dedicated night shifts with a flexible schedule to support teams as needed.
• Excellent written and verbal communication skills, with a demonstrated ability to manage and influence diverse stakeholders across Product, Engineering, Operations, Business, and Vendor/Partner teams.
• Strong interest in picking up new skills and learning technology-oriented tools like GitHub.
• Strong consumer-centricity and empathy towards end users.
• Proactive and hands-on mindset, never hesitating to address issues directly.
• Quick learner with strong attention to detail and adherence to timelines.
• Educational + Work Experience Expectations
• Degree holder with 2–5 years of hands-on experience in high-volume warehouse, dark store, or 3PL operations or support.
• Solid understanding of the supply chain and warehouse ecosystem.
• WMS Proficiency: Hands-on experience with major Warehouse Management System (WMS) platforms (e.g., SAP WM, Oracle WMS, or advanced in-house tooling).

About SWIGGY

Searching for “SWIGGY jobs” or “jobs at SWIGGY”? You’re in the right place.