Customer Service Support

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Skills you'll use

What you'll do

• Respond to customer inquiries regarding products, services, and store policies in a timely and professional manner
• Assist customers with product selection and provide knowledgeable recommendations based on their needs
• Process customer transactions, returns, and exchanges accurately using point-of-sale systems
• Address and resolve customer complaints and concerns with empathy and patience
• Maintain accurate customer records and documentation in accordance with company procedures
• Support store operations by assisting with merchandising, inventory checks, and store organization
• Collaborate with team members to ensure smooth daily operations and consistent service delivery
• Follow company policies and procedures while maintaining a professional appearance and demeanor

Who can apply

• Contribute to creating a positive shopping experience that encourages customer loyalty and repeat business
• Strong communication and interpersonal skills with the ability to interact professionally with diverse customers
• Excellent problem-solving abilities and a customer-focused mindset
• Proficiency with point-of-sale (POS) systems and basic computer skills
• Ability to multitask and manage time effectively in a fast-paced retail environment
• Cash handling experience and familiarity with payment processing
• Demonstrated patience, empathy, and conflict resolution skills
• Knowledge of retail operations and product information relevant to the organization

About Sutherland

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