HR Shared Service Customer Service Specialist

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Skills you'll use

What you'll do

• · Handles all incoming queries into the HR Shared Services Center and utilizes internal tools to assist customers with inquiries or issues.
• · Creates cases for all incoming inquiries to the HR Shared Services Center and strives to assist the customer with a first contact resolution.
• · Should have knowledge of working on a ticketing tool and have experience of working in a Shared Services environment.
• . Follows case management guidelines around customer notification, resolution and documentation.
• · Escalates time sensitive and/or high impact inquiries to a Senior Specialist, supervisor or manager.
• · Responds, resolves and/or distributes customer inquiries to the appropriate team or team member for resolution.
• · Responsible for responding and resolving general HR, payroll, benefit and leave inquiries.
• · Follows up on outstanding issues to ensure resolution, keeps customers informed on the status of research and closes support case when complete (if applicable).
• · Provides online navigation assistance for customers and utilizes the screen sharing to effectively identify and resolve the problem.
• · Responsible for securing, safeguarding and keeping confidential employee information as an HR professional and all other company data privacy requirements.

Who can apply

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NielsenIQ

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