Program Documentation and Learning Coordinator

About this role

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Skills you'll use

What you'll do

• The Partner Operations and Support team at Khan Academy India sits at the intersection of various state teams, constantly receiving a wealth of valuable, on-the-ground information, ranging from local best practices to powerful testimonials from students, teachers, principals, and government officials. Currently, much of this qualitative data sits with the respective state program teams, and we risk losing these valuable insights over time.
• We are looking for a Program Documentation and Learning Coordinator to streamline our knowledge management. In this role, you will act as our internal knowledge hub, synthesizing qualitative insights into structured, easily accessible repositories. You will ensure that when our team prepares for a critical stakeholder meeting (such as with state leadership), we have the necessary best practices and success stories well organized and easy to use. Furthermore, you will champion the dissemination of this knowledge across the team and proactively identify gaps in our current understanding to help us continuously improve.

Who can apply

• You are someone with:
• Experience: Minimum 2 years of relevant experience in program coordination, knowledge management, or qualitative research. Experience in the Indian education sector is an added advantage.
• Strong Information Synthesizing Capabilities: You have a proven ability to sift through large amounts of unstructured, qualitative information, connect the dots, and distill it into clear, meaningful themes and actionable insights.
• Strong Communication Skills: You possess outstanding written and verbal communication skills. You know how to tailor your message, whether you are writing an executive email, designing a presentation deck, or speaking in a cross-functional meeting.
• Problem Solving Aptitude: You don't just passively collect data, you analyze it. You have the critical thinking skills required to spot what is missing and the initiative to ask the right questions to fill those gaps.
• Systemic and organized approach: You have a natural affinity for creating systems and structure. (Proficiency in MS Office, G-Suite is a must)
• A willingness to roll up your sleeves and help the team get work done as we are growing
• A passion for education and a desire to change the world

Perks & benefits

About Khan Academy

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