Investigation Associate

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Skills you'll use

What you'll do

• Learn to conduct account investigations to identify fraudulent insurance agents, customer accounts, payment risks, and other fraud vectors.
• Assist in conducting investigations on customer accounts and support insurance partner requirements.
• Make basic account-level judgments based on data and predefined criteria.
• Contact Policy Owners as directed to gather information needed for investigations and fraud validation.
• Support maintaining fraud detection strategies and business rules under supervision.
• Participate in team meetings and training sessions to develop skills.
• Some experience or interest in fraud analysis, investigations, or operations.
• Basic understanding of risk or fraud prevention concepts preferred.

Who can apply

• Some experience or interest in fraud analysis, investigations, or operations.
• Basic understanding of risk or fraud prevention concepts preferred.
• Ability to use data and tools to support investigations with guidance.
• Strong curiosity and willingness to learn.
• Good communication skills for outreach to Policy Owners and Agents.
• Growth mindset and team-oriented.
• Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
• We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.
• To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice .
• Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.

About Ethos Life

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