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Delhivery

Customer Support Executive

Job · Full-timeIn OfficeDelhiEntry Level (0–2 years)1 openingImmediate / Rolling

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About this role

Join Delhivery in Delhi as a Customer Support Executive — a full-time role built for freshers and early-career talent. You will spend your time resolving customer queries and ensuring satisfaction, learn directly from experienced professionals, and contribute to work that matters from day…

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Skills you'll use

CommunicationCustomer SupportTicketing SystemsCRMProblem SolvingEmail EtiquettePatienceDocumentationTime ManagementActive Listening

What you'll do

Respond to customer queries across channels
Resolve or escalate issues promptly
Maintain records in the ticketing system
Follow up to ensure resolution
Share customer feedback with teams
Document work clearly and act on feedback

Who can apply

A relevant degree/diploma (freshers / 0–2 years welcome)
Foundational knowledge of Communication, Customer Support, Ticketing Systems, CRM
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Delhi / New Delhi

Perks & benefits

Competitive salary and performance incentivesStructured onboarding and mentorshipClear career growth and learning opportunitiesReal ownership of impactful workCollaborative, professional work cultureExposure to industry-standard tools and processes

Interview & selection process

2 rounds — typical selection flow for this role:

1Technical screening — Customer Support Executive fundamentals and a short practical exercise or take-home task.
2Managerial + HR round — your thinking, past projects, communication and joining details.

About Delhivery

About Delhivery Delhivery is one of India's largest fully-integrated logistics and supply-chain companies (NSE/BSE listed), providing express parcel delivery, freight, warehousing, cross-border and supply-chain software across nearly all PIN codes. It is headquartered in DLF Cyber City…

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