Senior Manager – Services Operations KinetiX

About this role

Not quite right? These jobs in Bengaluru match the same skills — apply to a few to improve your chances.

Lead Engineer, Communications & Messaging

Dyson

In OfficeBengaluru

Apply

Associate Business Support

Version 1

In OfficeBengaluru

Apply

Associate Business Support

Version 1

In OfficeBengaluru

Apply

IT Operations Specialist - Communication

Airbus

In OfficeBengaluru

Apply

Skills you'll use

What you'll do

• Lead the KinetiX Services team in India, including L1/L2 remote support, calibration support, system testing, and regional services execution.
• Own services delivery for Indian Railways customer accounts while supporting the global customer base through remote services and technical support.
• Ensure customer commitments are delivered on time, on budget, and in alignment with contractual obligations, service-level agreements, and safety requirements.
• Drive regional services strategy to improve mean time to repair, support resolution, service quality, and system uptime of 95% or greater.
• Own regional services revenue, margin performance, budget management, service contract performance, and financial risk visibility.
• Lead safety strategy and ensure procedures are clearly defined, communicated, and consistently followed.
• Coordinate across Services, Engineering, Product, Project Management, and Sales to resolve customer issues efficiently.
• Build Services capability, documentation, troubleshooting discipline, and support processes that enable at least 85% of support issues appropriate for Services ownership to be resolved within Services.

Who can apply

• Oversee multiple simultaneous, large-scale customer activities while ensuring clear ownership, prioritization, and communication.
• Lead proposal development for new and renewed service contracts, including scope, cost, margin, risk, and resource planning.
• Grow the services portfolio by identifying opportunities to expand contract value, improve margin, and increase customer support coverage.
• Bachelor’s degree in Business, Engineering, Technology, or a related technical discipline.
• 10 or more years of leadership experience supporting technically complex products, services, systems, or customers.
• Experience managing service-level agreements, customer commitments, contract performance, budgets, revenue, and margin improvement.
• Experience leading technical service teams responsible for remote support, field support, calibration, testing, or troubleshooting.
• Experience with large-scale software, hardware, or integrated technology projects; rail industry experience preferred.

About Wabtec

Searching for “Wabtec jobs” or “jobs at Wabtec”? You’re in the right place.