Training Specialist | Clinical Claims

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Skills you'll use

What you'll do

• Training Delivery & Facilitation
• Facilitate new hire, cross-training, upskilling, and refresher training programs.
• Deliver instructor-led, virtual, and blended learning sessions for clinical claims associates and healthcare professionals.
• Ensure accurate transfer of client, clinical, operational, and compliance-related knowledge.
• Conduct calibration sessions and knowledge reinforcement activities.
• Curriculum Development
• Develop, update, and maintain training materials, lesson plans, facilitator guides, assessments, and job aids.
• Translate complex clinical and claims-related information into learner-friendly content.
• Incorporate adult learning principles and best practices into training design.
• Performance Support

Who can apply

• Identify learning gaps and provide targeted coaching interventions.
• Collaborate with Operations and Quality teams to address performance challenges through training solutions.
• Ensure all training content aligns with client requirements, healthcare regulations, operational policies, and compliance standards.
• Maintain training documentation and completion records.
• Support audit readiness by ensuring consistency and accuracy of training materials.
• Partner with Operations Managers, Clinical Leaders, Quality Analysts, and Workforce teams to identify training needs.
• Support implementation of process changes, workflow updates, and client-driven initiatives.
• Provide recommendations for continuous improvement in training programs and learner performance.

About Sutherland

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