Customer Experience Associate EN - Ecommerce

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Skills you'll use

What you'll do

• Join us as a Customer Experience Associate and be the bridge between our technology and our customers, managing interactions across phone, email, and chat. You will resolve customer concerns efficiently while ensuring a positive experience.
• We are looking for strategic problem-solvers, not just task executors.
• If you have a strong customer service background, excellent communication skills, and the ability to work independently and collaboratively to provide top-notch service and put customers first, we’d love to hear from you.

Who can apply

• 3+ years of hands-on experience in high-volume, technical customer support or client-facing operations (SaaS or Tech background preferred).
• You know how to use AI tools as an assistant, but you never rely on them blindly. You test, verify, and apply your own sharp judgment to every solution.
• Experience with or a strong willingness to master DNS records, APIs, HTML, e-commerce workflows, and support toolings like Freshdesk, Zendesk, or JIRA.
• Flawless written and verbal communication skills with the ability to translate complex technical jargon into clear, actionable advice for non-technical users.
• You operate with extreme ownership, thrive in fast-paced environments, and remain composed under pressure.
• Comfortable working in rotational, weekend, or night shifts as operational needs require (appropriate allowances/comp-offs provided)
• If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!

About Brevo

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