Paytm

Hotel Operations - Executive/Senior Executive - Paytm Travel

Job · Full-timeIn OfficeNoida1-2 years1 opening

About this role

Paytm is hiring for Hotel Operations - Executive/Senior Executive - Paytm Travel in Noida. This opening was published by Paytm on their official careers board (Lever) on 14 September 2026 and was confirmed live on 14 September 2026. Job details • Company: Paytm • Role: Hotel Operations…

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Skills you'll use

CommunicationCRM

What you'll do

Customer Experience
Deliver exceptional service across phone, email, chat, and social channelsHandle customer queries and complex cases with empathy, clarity, and closureEscalate thoughtfully when needed and follow through to resolutionSpot recurring issues and share feedback with leads / stakeholdersUse CRM and customer-service tools effectively to document and resolve cases
Day-to-day operations
Meet quality, productivity, and SLA expectations for the queue you ownFollow SOPs / playbooks and flag gaps that slow the team downCollaborate with internal partners (as guided) to unblock customer issuesStay updated on process changes and apply them accurately
Travel platform support (trainable)
Support booking and post-booking journeys on our travel platform (with training)Learn and apply processes for modifications, cancellations, refunds, and related checksWork confidently with CRM and travel ops tools used by the CST team

Who can apply

Deliver exceptional service across phone, email, chat, and social channelsHandle customer queries and complex cases with empathy, clarity, and closureEscalate thoughtfully when needed and follow through to resolutionSpot recurring issues and share feedback with leads / stakeholdersUse CRM and customer-service tools effectively to document and resolve cases
Day-to-day operations
Meet quality, productivity, and SLA expectations for the queue you ownFollow SOPs / playbooks and flag gaps that slow the team downCollaborate with internal partners (as guided) to unblock customer issuesStay updated on process changes and apply them accurately
Travel platform support (trainable)
Support booking and post-booking journeys on our travel platform (with training)Learn and apply processes for modifications, cancellations, refunds, and related checksWork confidently with CRM and travel ops tools used by the CST team

Perks & benefits

A collaborative, output-driven program that connects businesses through technologyImprove average revenue per user by increasing cross-sell opportunitiesStrong 360 feedback from peer teams on how you support their goalsRespect that is earned, not demanded, from peers and managersIf you are the right fit, we believe in creating wealth for you. With 500 mn+ registered users, 21 mn+ merchants, and deep ecosystem data, we are uniquely placed to democratize credit for deserving consumers and merchants — and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be part of that story.

About Paytm

About Paytm • Send money with UPI using any bank account. Recharge mobile and pay bills. Paytm - India’s largest digital payment app makes it secure and seamless to pay using UPI, make bill payments, recharge mobiles, DTH, data card & Metro Card etc anywhere in India. Pay Using Paytm UPI with…

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