Renewal Specialist

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Skills you'll use

What you'll do

• Manage a portfolio of renewals, ensuring successful, on-time execution of renewals processes and Contract Execution.
• Support the renewal deal cycle by working directly with Customers via online video conference, email, telephone, or in person (when possible).
• Partner with Customer Success and/or Sales team to provide seamless customer support during the renewal cycle – especially in those Renewal cycles that include Expansion or Add-On Opportunities.
• Successfully negotiate all issues related to renewals.
• Manage the commercial aspects of Customer conversions from Anaplan's Legacy Products to newer Offerings, including strategic reviews of the current Customer landscape and conversion offers that optimize Customers' utilization of Anaplan.
• Respond to questions from Customers and/or Go To Market Organization (internal) on any aspect of renewal.
• Review, interpret, and confirm contract terms and conditions; work closely with finance, deal desk, and legal teams to ensure accurate contracts. Verify compliance with internal policies (and external regulations).
• Processing standard and complex quotes, auto-renewal notices, and orders utilizing Salesforce.com.

Who can apply

• Maintain an accurate 180-day rolling forecast of renewals within your territory.
• Archive and maintain all contractual documentation.
• Resolves problems through research and consulting with internal support teams to identify the appropriate tools for success.
• 3+ years of SaaS renewals, sales, customer success, or account management experience, preferably managing a Mid-Market/Commercial segment within an Enterprise SaaS organization, High-Tech or Software Industry.
• Willingness to work in the US time zone, as the role will be supporting clients across AMER. Candidate is expected to operate remotely from Manila, Philippines.
• Excellent understanding of most Deal Support/Commercial topics (pricing, deal structuring, contracting, etc.); familiarity with basic revenue recognition policies a plus.
• Excellent understanding of legal conditions.
• Strong negotiation skills.

About Anaplan

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