Senior Associate - IT Support

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Skills you'll use

What you'll do

• Respond to IT trouble tickets using a proprietary help desk request system
• Provide hardware support for workstations, laptops, printers and other IT equipment
• Troubleshoot problems or issues with software and hardware in a helpdesk atmosphere
• Perform upgrades and repairs (e.g., memory installations, operating system upgrades, driver upgrades)
• Work with customers to resolve technical issues
• Follow-up regularly throughout the issue resolution process to ensure smooth communication
• Assist with inventory of computer supplies and equipment
• Provide advance notification to IT management regarding potential issues before they occur

Who can apply

• Provide end-user support and troubleshooting of Windows workstations for headquarters and off-site office staff
• Support office moves
• Familiar with Excel and be able to produce reports
• Available for on-call and/or overtime work, as needed
• Other duties as assigned

About RupeeRedee

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